Terms and conditions
GIFT CARD PURCHASING POLICY
This agreement (the “agreement”) is entered into between Estrimont Suites & Spa (the “gift card issuer”) and you. It describes the terms and conditions governing the use of the Estrimont Suites & Spa gift card (the “gift card”). By purchasing and using the gift card, you agree to accept the terms and conditions of this agreement, which are subject to change at any time without notice.
The gift card is a stored value card. It cannot be reloaded with additional funds. The gift card can be used exclusively at Estrimont Suites & Spa in exchange for accommodations, dining, packages and most activities offered by Estrimont Suites & Spa.
Gratuities are included on food and beverage. Please refer on the electronic gift certificate for restrictions regarding the type of suite and availability. The package is not redeemable for cash, nor reimbursable. For a suite type or availability change, fees may apply and must be paid at the hotel.
Gift-card / Gift package policy
Make sure you fill out every field in the gift card purchase form. Once you’ve gone through every step in the checkout page, you’ll be redirected to an online payment page. When you’ve completed the purchase, you’ll receive a confirmation email with your invoice and an email with the digital gift card attached as a .PDF. This document includes the reservation code required to complete the reservation and must be presented at the hotel. The only thing left is to enjoy yourself at Estrimont Suites & Spa.
For a physical gift card purchase, once you’ve gone through every step in the checkout page, you’ll be redirected to an online payment page. When you’ve completed the purchase, you’ll receive a confirmation email with your invoice. In a few days you’ll receive your physical gift card in the mail. Please note that a $10 shipping and handling fee will be added to the purchase of a physical gift card.
Gift Cards Return Policy
Gift cards cannot be exchanged or reimbursed and are a final sale.
Gift Packages Terms and Conditions
All package prices are: starting at, per person in double occupancy. Service fees are included for meals only. A two-night minimum may be required on Saturdays. A supplement is applicable on Saturdays. Certain conditions apply. Reservations are required. Not for resale. Packages prices may be higher than the base price in order for you to take advantage of the package all year round.
Gift Card Value
When the gift card is purchased, the available balance will be the activated value. The initial available balance will be reduced each time the gift card is used, and the residual value will appear on your invoice. The balance is neither refundable nor redeemable for credit or cash. On the date the gift card expires or once the balance equals zero, the card will no longer be valid and any transaction on it will not be approved.
Validity of the Gift Card
The Gift card does not have an expiry date. However, in accordance with the Consumer Protection Act, after 24 months of non-use, an amount of $2.50/month will be automatically deducted from the balance remaining on the Gift Card.
Transactions Exceeding the Gift Card Value
For transaction amounts exceeding the gift card’s available balance, you can combine the use of the gift card with another form of payment accepted by Estrimont Suites & Spa.
To inquire about the amount balance available on the gift card, call 1 800 567-7320.
Lost or Stolen Gift Cards
If the gift card is lost or stolen, you can request a replacement gift card, on condition that you provide the original receipt for the gift card purchase and the number of the lost or stolen gift card. A replacement gift card will be activated in the amount of the available balance of the gift card at the time it is being replaced. A $5.00 service fee plus applicable taxes will be charged to issue the replacement gift card. This amount will be seized electronically from the available balance of the gift card. The request for a replacement gift card may be denied if the personnel reviewing the request determine, at their entire and sole discretion, that the issuance of a replacement gift card involves suspicious or fraudulent activity or unacceptable risk. Under no circumstances is Estrimont Suites & Spa liable for the fraudulent use of a lost or stolen gift card Estrimont Suites & Spa reserves the right to void and nullify the validity of a card used and/or acquired fraudulently.