Frequently Asked Questions

For Your Stay at Estrimont
  • You must be 18 years of age or older.
  • A $200.00 security deposit will be authorized on a valid credit card.
  • You will receive a confirmation of your reservation by email.
  • 48 hours before your arrival, you will receive a reminder email with helpful tips to ensure you enjoy your stay at the hotel.
  • Booking a suite does not guarantee a reservation at Tomahawk Grill. We recommend reserving your table in advance, as the steakhouse is very popular with both hotel guests and local residents.

Free cancellation up to 48 hours before arrival : You may cancel your reservation free of charge up to 48 hours before your arrival date. If you cancel within 48 hours of your arrival, your deposit will be retained by the hotel.

Cancellation Protection : We offer Cancellation Protection for $14.95 + taxes. This option allows you to cancel your stay up until noon (12:00 p.m.) on your scheduled arrival day. Please call us to add this protection to your reservation. Cancellation Protection is non-refundable.

Group Reservations (Pre-Negotiated Rates) : Refer to the terms and conditions outlined in your group contract.

Non-Cancellable / Non-Refundable Rates or Packages : Reservations booked under a non-cancellable, non-refundable rate or package cannot be cancelled. If you choose to cancel, the full amount of your stay will be charged.

Reception : 24h

TEXT-US : 819 303-8050

  • Scandinavian Baths, Cold Plunge, Saunas, Outdoor Pool & Yurt : 8:30 a.m. – 11:00 p.m.
  • Heated Indoor Pool : 8:00 a.m. – 11:00 p.m.
  • Outdoor Pool : 8:30 a.m. – 11:00 p.m. (Summer season only)
  • Dining Service : 7:00 a.m. – 9:00 p.m.
  • Fitness Centre : 6:30 a.m. – 11:00 p.m.
  • Tennis Courts : 8:00 a.m. – 10:00 p.m. (Summer season only)
  • Volleyball Court : 9:00 a.m. – 8:00 p.m. (Summer season only)
  • Amerispa: Sunday to Wednesday : 10:00 a.m. – 5:00 p.m. | Thursday to Saturday: 10:00 a.m. – 6:00 p.m.

Suites are guaranteed to be ready by 4:00 p.m., but you’re welcome to arrive earlier to enjoy our facilities, including the Scandinavian baths, pools, saunas, and the Amerispa wellness centre.

Upon arrival, the front desk will provide you with a temporary access key for the spa area and a locker room will be available for your use. We recommend bringing your own padlock to secure your locker.

Please note that we do NOT offer luggage storage.

At check-in, a $200 pre-authorization will be placed on your credit card for incidental charges. Any purchases from the minibar or other additional expenses will be deducted from this amount. The remaining balance will be released by your financial institution within a few days after your departure, depending on your financial institution’s processing times.

The 3.5% lodging tax (applied to the accommodation portion of your stay), the $15 nightly resort fee, GST, and QST are not included in the rates shown for our packages and promotions.

The $15 nightly resort fee includes the following amenities and services:

  • Access to Nordiska Experience (a value of $69–$89 per person, per day)
    • Scandinavian baths
    • Cold plunge
    • Infrared and Finnish saunas
    • Yurt
    • Heated outdoor pool (summer season only)
    • Heated indoor pool (year-round)
    • Fitness centre
    • Lighted tennis courts (summer season only)
    • Beach volleyball, horseshoe pits, and shuffleboard court
    • Outdoor pool table (summer season only)
    • Petanque court (summer season only)
  • Complimentary parking and EV charging stations (a value of $29 per night)
  • High-speed Wi-Fi
  • In-suite Nespresso coffee machine with four complimentary coffee capsules (a value of $12 per night)
  • One eco-friendly fireplace log (a value of $8 per night)
  • In-suite Neurobed relaxation experience (a value of $20 per night)
  • Bella Pella bath amenities – Made in Québec (a value of $10 per night)
  • Dog park
  • Live music every evening (a value of $25 per day)
  • Access to the LAB Gallery

Estrimont welcomes your beloved pets (DOGS AND CATS). Your pet stays free of charge when you book directly through our website.

Upon arrival, you will be required to sign an agreement confirming your commitment to respect our pet guidelines and provide a reachable cell phone number during your stay in case we need to contact you.

Dogs must be kept on a leash whenever they leave the suite (except when using the dog park). Pets are not permitted inside the Amerispa wellness centre.

For full details, please visit our Canine Experience page.

When you book one of our suites, the following amenities are included:

  • Nespresso Vertuo Pop coffee machine
  • 4 Nespresso capsules per night
  • Additional capsules available for $3 + tax each
  • If you have booked a suite with a wood-burning fireplace, 1 eco-friendly fireplace log per night is included. Additional logs are available for $8 + tax each
  • Dinnerware, utensils, and glassware for 4 guests
  • Microwave, toaster oven, and mini refrigerator
  • Bella Pella bath products (made in Québec)
  • Neurobed relaxation experience in your suite
  • Hair dryer
  • Safe
  • Iron and ironing board

Monday to Saturday :
Breakfast buffet including unlimited specialty coffee
7:00 a.m. – 11:00 a.m.
Menu and prices subject to change.

Sunday Brunch :
Brunch buffet including unlimited specialty coffee and mimosas
8:30 a.m. – 1:30 p.m.
(See the Sunday Brunch menu)
Menu and prices subject to change.

Mother’s Day Sunday, Easter & New Year’s Day :
Brunch buffet including unlimited specialty coffee and mimosas
9:00 a.m. – 1:00 p.m.

To receive a complimentary bathrobe during your stay, you must:

  • Be an Exclusif member and book directly through our website or by telephone
  • Book a package that includes bathrobes

Our bathrobes are available to rent for $10 per stay. If you fall in love with your bathrobe and would like to take it home, they are available for purchase for $29.

  • We keep all unopened beverages (wine bottles, beer, etc.) for 2 weeks following your departure.
  • All other items left behind in your suite are kept for a period of 3 months.

    To claim a lost item, please contact us through the “Contact Us” section of our website. Any shipping costs associated with returning your item will be your responsibility.

The walls of our hotel are an art gallery in themselves!

What is the LAB Gallery? What is the purpose of our collaboration? How does the collective canvas work? We answer all your questions in this video!

Exclusive offer for Estrimont guests: Enjoy 15% off a canvas purchase